Terms of service

Welcome to SendYourLove. These Terms of Service (“Terms”) govern your access to and use of our website (https://sendyourlove.co), products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

1. Overview

In these Terms:

“SendYourLove,” “we,” “us,” or “our” refers to SendYourLove and its related entities.
“You,” “your,” or “customer” refers to any person using our website or purchasing our products.

Additional policies (including our Privacy Policy, Refund Policy, and Shipping Policy) form part of these Terms.

2. Changes to Terms and Services

We may update these Terms at any time by posting changes on our website. Continued use of our Services after changes means you accept the updated Terms.

We may also modify our Services, including product availability, pricing, or features, without prior notice. Price changes will not affect confirmed orders.

3. Eligibility

By using our Services, you confirm that:

You are at least 18 years old, or using our Services with the consent of a parent/guardian.
The information you provide is accurate, complete, and current.
Your use of our Services complies with applicable Australian laws.

4. Orders and Payments

When placing an order, you agree to provide accurate billing and shipping details. Orders may be cancelled if payment is not completed, details are inaccurate, or fraud is suspected.

Pricing: All prices are listed in Australian Dollars (AUD) and include GST where applicable. Shipping fees will be shown at checkout.
Payments: We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and any other method displayed at checkout. By submitting payment, you authorise us to charge your selected method.

5. Shipping and Risk of Loss

Orders will be shipped to the address provided at checkout. Please ensure your details are correct—SendYourLove is not responsible for delays, lost parcels, or failed deliveries caused by incorrect information.

Risk of loss passes to you once the item has been delivered to your nominated address.

6. Returns and Refunds

We want you to love your purchase. If your item arrives damaged or incorrect, please contact us within 30 days of delivery with photos of the issue.

Eligible returns may be refunded or replaced.
Items must be unused, in original condition, and with packaging intact.
Change-of-mind returns may not be accepted unless otherwise stated.
For more details, see our [Refund Policy].

7. Restricted Activities

You agree not to:

Use our products for resale or unauthorised commercial purposes.
Interfere with or disrupt our website or Services.
Infringe on SendYourLove’s intellectual property.
Attempt to obtain sensitive information from us or other customers.

8. Privacy

Your personal information is handled in accordance with our [Privacy Policy]. By using our Services, you consent to how we collect, use, and share your data.

9. Intellectual Property

All content on our website (including text, images, graphics, logos, and designs) is the property of SendYourLove or its licensors and is protected by copyright and trademark laws. You may not copy, reproduce, or use our content without written permission.

10. Reviews and Submissions

You may submit reviews, feedback, or other content to us. By doing so, you grant SendYourLove a worldwide, royalty-free licence to use, reproduce, and display such content for marketing or other purposes.

You agree not to post false, misleading, offensive, or infringing content.

11. Disclaimer

Our Services are provided “as is” and “as available.” While we aim for accuracy, we do not guarantee that our website, product descriptions, or content are error-free, complete, or always available.

12. Limitation of Liability

To the maximum extent permitted by law, SendYourLove will not be liable for:

Any indirect, incidental, or consequential loss or damage;
Any errors, delays, or interruptions beyond our reasonable control;
Losses caused by incorrect shipping details provided by you.

Your rights under the Australian Consumer Law remain unaffected.

13. Indemnity

You agree to indemnify and hold harmless SendYourLove, its affiliates, and staff from any claims, damages, or expenses arising from your breach of these Terms or misuse of our Services.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.