Refund policy
At SendYourLove, we want you to love every gift you purchase from us. If for any reason you are not completely satisfied with your order, we’re here to help.
1. Returns
- You may request a return within 30 days of receiving your order.
- To be eligible, items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-returnable items:
- Personalized or custom-made products.
- Perishable goods (e.g., food, flowers).
- Gift cards.
- Sale items marked as "Final Sale."
2. Refunds
- Once we receive and inspect your return, we’ll notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange, please contact us before sending the item back to confirm stock availability.
4. Damaged or Faulty Products (Australian Consumer Law)
Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if your item is faulty, unsafe, or not as described. This applies regardless of our standard return timeframe.
5. Return Shipping
- Customers are responsible for paying shipping costs for returning items unless the return is due to our error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
6. How to Request a Return
To return, fill the contact us form. Explain what you want to return/refund and attach the damage photograph.