Privacy policy
SendYourLove (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website (sendyourlove.co) or purchase from us. By using our Services, you consent to the practices described in this Policy.
1. Information We Collect
We collect personal and non-personal information in the following ways:
a. Information you provide directly
- Name, email address, phone number
- Billing and shipping addresses
- Payment details (processed securely by third-party providers)
- Any messages, reviews, or enquiries you send us
b. Information collected automatically
- Device details (IP address, browser type, operating system)
- Website usage data (pages viewed, time spent, clicks)
- Cookies and tracking technologies (see our Cookies Policy for details)
c. Aggregated data
We may use de-identified, aggregated data (such as visitor counts or popular products) to improve our Services. This does not personally identify you.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchases, enquiries, or support requests
- Improve our website, products, and customer experience
- Send marketing emails (if you opt in)
- Comply with legal obligations and protect our rights
- Personalise product recommendations and promotions
You may opt out of marketing emails at any time by clicking “unsubscribe” in any email.
3. Sharing Your Information
We never sell your personal information. We may share it only in the following cases:
- Service providers: such as payment processors, shipping carriers, IT providers, and marketing platforms, to perform services on our behalf.
- Legal requirements: when required by law, regulation, or court order.
- Business transfers: if SendYourLove undergoes a merger, sale, or restructuring, your information may be transferred to the new entity.
All third parties we work with are required to keep your information confidential and only use it to provide agreed services.
4. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and deliver personalised content. You can disable cookies through your browser settings, but some features of our site may not work properly without them.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Payment details are processed securely and are not stored on our servers.
While we take security seriously, no method of electronic storage or transmission is 100% secure. You share information with us at your own risk.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information if it is inaccurate or incomplete
- Opt out of marketing communications
- Withdraw consent (where processing is based on consent)
- Make a complaint about how we handle your data
To exercise these rights, please contact us (see Section 9).
7. Data Retention
We keep your personal information only as long as necessary to provide our Services and comply with legal, accounting, or reporting obligations. Order information may be retained for tax and record-keeping purposes.
8. Children’s Privacy
Our Services are not directed at children under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
SendYourLove
📧 Email: info@sendyourlove.co
🌐 Website: https://sendyourlove.co
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.