Shipping policy
At SendYourLove, we’re committed to getting your gifts delivered to you quickly and safely. Please read the details of our shipping process below.
1. Shipping Within Australia Only
We currently ship orders exclusively within Australia.
2. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- You will receive an email confirmation with tracking details once your order has been shipped.
3. Delivery Times
Our products are shipped from two locations:
a. From our Australian Warehouse
- Estimated delivery: 3–8 business days (depending on your location within Australia).
Please note: Delivery times are estimates only and may vary due to courier delays, public holidays, or unforeseen circumstances.
4. Shipping Costs
- Free Shipping.
- Occasionally, we may offer free shipping promotions which will be advertised on our website.
5. Order Tracking
- All orders include a tracking number.
- Tracking details will be sent via email once your order has been dispatched.
6. Delays & Issues
- While we do our best to meet delivery timeframes, delays caused by couriers, customs, or other factors outside our control may occur.
- If your order has not arrived within the estimated timeframe, please contact us at info@sendyourlove.co and we’ll assist you.
7. Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 48 hours of delivery, including photos of the product and packaging.
- We will arrange a replacement or refund in line with our Return & Refund Policy.
8. Incorrect Address
Please double-check your shipping address before completing checkout. SendYourLove is not responsible for orders shipped to incorrect addresses provided by the customer.